Trial and prices
New customers choose Creator, Professional or Business and provide a valid payment method, collected securely by Stripe, to start a seven-day free trial. You are charged $0 during the trial. Before you agree, we show your plan price, billing frequency, trial end date and first charge date. Unless you cancel online before the trial ends, your selected plan begins automatically on day 8, your card is charged the plan price plus applicable tax, and the plan renews automatically each month or year until cancelled. Cancelling during the trial means you are never charged. One free trial per customer. Failed payments are retried automatically and we email you to update your card; access lapses if payment cannot be collected. Customers who started the earlier no-card trial are never enrolled in paid billing without completing this authorization. USD memberships are Creator $49/month or $490/year, Professional $99/month or $990/year, and Business $199/month or $1,990/year. Enterprise pricing is by agreement. Yearly billing is one annual charge, not twelve monthly charges.
Renewals and plan changes
Subscriptions renew at the selected billing interval unless canceled. Tier upgrades apply after successful payment with proration; downgrades apply at the next renewal. Switching the same tier from yearly to monthly is scheduled for renewal; switching monthly to yearly applies immediately with proration. Cancellation prevents the next renewal while retaining entitled access through the current period. Saved designs are not automatically deleted.
Cancellation and account deletion
Use the Cancel subscription control in Membership or contact Concierge. Submitting an account-deletion request does not itself cancel billing. Review any active subscription before deletion. Financial records may be retained where legally required.
Refunds
Monthly and annual subscriptions ordinarily remain active until the end of the paid billing period after cancellation. There are no automatic prorated refunds, except where required by law. You may request a review of duplicate charges, billing errors or significant service failures through Concierge; a review request does not guarantee a discretionary refund, and mandatory consumer rights remain unaffected. Upgrade proration is a billing adjustment, not a promised cash refund.
Taxes
Applicable taxes may be added to membership prices depending on your location and will be shown before you confirm any payment. Tax calculation and collection arrangements will be confirmed before live billing is enabled.
Questions
Send billing questions to concierge@jofaeai.com. Please include your account email and any invoice or transaction reference; never send full card numbers or passwords.